Sligro Food Group | Process management as the foundation for lasting change

Background

In an organisation like Sligro Food Group, business processes cut across departments, systems and responsibilities. Changes in sales, purchasing, logistics and IT therefore often affect several parts of the organisation.

To realise improvements successfully, a good project plan is not enough. It must also be clear how processes relate to one another, who is responsible for what, and how new ways of working are secured.

Approach

DEPLOY supported Sligro Food Group in the area of programme, change and process management, building on the existing approach for Business Process Management (BPM).

Central to the approach was connecting business processes, people, systems and data. From an end-to-end process perspective, we looked at the impact of changes, the collaboration between departments and the conditions for a workable implementation.

Strengthening the internal process management competence played an important role. With practical methods, standards and coaching, work was done on an approach that allows the organisation to increasingly shape and guide improvements independently.

Result

The support helped to further professionalise process-oriented working and structured change. By looking at the entire process chain, a common basis emerged for discussing changes, responsibilities and the connection between business, IT and data.

The core of the approach was that process management not only helps to design better processes, but especially helps to realise and secure changes in daily practice.